Customer Support
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Recent activity by Customer Support-
The connector is stuck in my car
First ensure that the charging session is stopped via the charger screen. If you cannot disconnect the connector, then you can try the following: The vehicle needs to release the connector. If this...
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amp
Short for ampere, a unit used to measure electrical current. An electric vehicle is charged in kilo-watts which is measured in both volts and amps.
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Tesla Model X
Courtesy of Tesla Drive: AWD Battery: 100 kWh Horsepower: 670 - 1,020 hp EPA Rating: 335 - 351 miles AC Charging: 11.5 kW DC Charging with CHadeMO Adapter: 50 kW DC Charging with CCS Adapter: 25...
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Tesla Model S
Courtesy of Tesla Drive: AWD Battery: 100 kWh Horsepower: 670 - 1020 hp EPA Rating: 396 - 405 miles AC Charging: 11.5 kW DC Charging with CHadeMO Adapter: 50 kW DC Charging with CCS Adapter: 250...
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Tesla Model 3
Courtesy of Tesla Drive: AWD Battery: 50 - 82 kWh Horsepower: 480 hp EPA Range: 272 - 358 miles AC Charging: 9.6 kW DC Charging with CHAdeMO Adapter: 50 kW DC Charging with CCS Adapter: 250 kW Sup...
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Tesla Model Y
Courtesy of Tesla Drive: AWD Battery: 81 kWh Horsepower: 390 - 455 hp EPA Rating: 303 - 330 miles AC Charging: 11.5 kW DC Charging with CHadeMO Adapter: 50 kW DC Charging with CCS Adapter: 250 k...
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MPGe
Miles per gallon of gasoline-equivalent. It measures the fuel efficiency of vehicles that run on non-liquid fuels, such as electric vehicles. Used by the EPA and found on the window sticker of all ...
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Charge Curve
When charging your electric vehicle, the amount of power (kW) received follows a charge curve which is set by the vehicle. The charge curve can vary tremendously among vehicle makes and models with...
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Why are Francis Energy notifications important?
Notifications help you stay aware of your electric vehicle charging status at all times. You can set up SMS text messaging, email, and app notifications for: Your charging session has started. You...
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How do I close my Francis Energy account?
You can also close your account from https://driver.francisenergy.com/login by going to Profile - Profile and selecting Delete My Account at the bottom of the page. If you are unable access the F...