Customer Support

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Latest activity by Customer Support
  • Customer Support created an article,

    Charge Curve

    When charging your electric vehicle, the amount of power (kW) received follows a charge curve which is set by the vehicle. The charge curve can vary tremendously among vehicle makes and models with...

  • Customer Support created an article,

    Why are Francis Energy notifications important?

    Notifications help you stay aware of your electric vehicle charging status at all times. You can set up SMS text messaging, email, and app notifications for: Your charging session has started. You...

  • Customer Support commented,

    Jacob, Thank you for your feedback. Part of our platform upgrade includes the ability to manage firmware updates which at the moment is very relevant for E-GMP vehicles. While we do not have a time...

  • Customer Support created an article,

    RFID Card

    The Francis Energy RFID card allows you to start a charging session without using the mobile app. Connect the charger to your vehicle and then place your RFID card flat on the card reader to activa...

  • Customer Support commented,

    Ron, we appreciate the update as the original communications from Kia communicated that the Kia EV6 would not charge on a 208v AC at 400v DC charger. As communication between Kia and the hardware m...

  • Customer Support commented,

    Ron, thank you for reaching out again. The Ioniq 5 compatibility has improved with 50 kW chargers. With the Kia EV6 traction battery being 800v only (vs dual charging on the Ioniq 5 of 800v/400v) g...

  • Customer Support created an article,

    Tesla CCS Combo Adapter

    The Tesla CCS Combo Adapter does not come with your vehicle and must be purchased separately.   Tesla CCS Combo Adapter - Tesla Shop Courtesy of Tesla     Description Expand your fast charging ...

  • Customer Support created an article,

    What is changing?

    Francis Energy is making substantial upgrades to the software platform.   What does this mean for you? Simplified one-time payment processing Instant Notification Capabilities Allow Plug & Charge ...

  • Customer Support created an article,

    Will I need to order a new RFID card?

    Francis Energy will move your existing RFID card to the new account and you will be able to use it the same way you always have.    

  • Customer Support created an article,

    When will I be refunded my balance on the old account?

    For a refund of your legacy account, please send an email to with the following information: Name Email Card Type Last 4 digits of card. Processing of your refund is current...