Who do I call if there is an issue? Matthew Ellis February 23, 2022 02:31 Updated Customer service is available 24/7 at (800) 489–1588 to handle account questions and start a charging session. You can also submit a support ticket. Related articles Best tips when using a DC Fast charging station Electric vehicle charging terms Is the Francis Energy network coming to my city? Where can I charge? Starting Guest User Session Comments 0 comments Article is closed for comments.